How should staff update tour information and unanswered questions?
Keep the tour description and assistant knowledge tied to the same approved facts, with an owner and an effective date. Test a change from draft through publication, check the resulting answer, and agree who receives unresolved enquiries; a layout change may also require updated visual assets.
Reviewed
All answersWhat to check
- Identify every affected description, rule and scene before changing content.
- Agree editor and approval responsibilities, publication and recovery checks.
- Repeat the affected visitor questions and inspect how unresolved enquiries reach staff.
| Change | Update together | Check after publication |
|---|---|---|
| Service conditions | Approved source, tour description and assistant knowledge | The normal question and an exception question |
| Layout | Scene labels, visual assets and the relevant description | The agreed tour path and matching answers |
| Missing answer | A staff reply and reviewed knowledge where appropriate | The enquiry route and the repeated question |
| Wrong publication | The approved earlier version or corrected content | Restored public content and matching answers |
How to use the evidence
Content editing and a new capture are different tasks. A text change cannot make an old panorama show a new partition. Agree who approves service changes, what can be restored and whether the staff workflow needs any additional retention or notification behavior.
Where WEAVIST fits
SPATIAL 3D’s operator workflow has owner and editor roles, content drafts, publishing and version restore, and its own enquiry inbox. Quote drafts require owner approval and a person to send them. This is separate from WEAVIST Workspace.
Follow-up questions
Can staff recover a mistaken content publication?
The SPATIAL 3D page describes restoring an earlier version. Include a restore and public-answer check using your agreed content in acceptance.
Do changed layouts always need new images?
Review which scenes no longer represent the space. Scope the necessary asset changes separately from text and knowledge edits, then recheck the affected tour paths.